- Delivery will take place the next working day or Saturday before 6 p.m., to more than 99% of the country, including Northern Ireland, Jersey and Guernsey (see below for exceptions).
- If there is no-one to sign for your telegram, we will leave a pick-up card in the mailbox.
- We will keep the telegram for 3 weeks. If it is not picked up (at the nearby post-office), it will be regarded as undeliverable.
- At an additional cost, we can report delivery of your telegram back to you with the signature if and when available.
- We can report back after 2-5 days with the status at that moment, and/or when the telegram has been completely finalized (so including a potential waiting time of 3 weeks). You can indicate with each order if you want your telegram confirmed once or twice or not. If you choose to not have a delivery report, we cannot answer any queries regarding the delivery of your telegram.
- Your order must be placed before 4 p.m. for processing on that day and delivery the next day.
- Please note that orders placed after 4 p.m. on Friday (or Thursday if Friday is a bank holiday) will not be processed until Monday.
- No delivery on Sundays, public and bank holidays.
- We do not process telegrams on bank holidays.
- We will refund your money if we do not deliver before 6 p.m. the next working day or Saturday (except for the postcodes below).
- This guarantee does not apply if we are unable to find someone to sign for the delivery, and have to leave a “We're holding a telegram for you” card.
- Telegrams to hotels and other public places are delivered at the reception of the place. Delivery to the recipient by their staff cannot be guaranteed and therefore these telegrams are non refundable.
- We accept ALL orders, including wrongly addressed ones. You are responsible for the address and for delays because of a wrongly addressed telegram.
- For the following postcodes we cannot guarantee that your telegram will arrive the next working day or Saturday: Postcodes beginning: Island of Herm in postcode area GY1 GY9 HS2 PA61 to PA75 PA78 ZE2 to ZE3 KW16 to KW17 PH30 PH41 to PH44
YOUR TELEGRAM BY 1ST CLASS POST:
- For delivery in the UK only.
- At an additional cost, we can report back to you on the progress of your telegram.
- We can report back after 2-5 days with the status at that moment, and/or when the telegram has been completely finalized (so including a potential waiting time of 3 weeks). You can indicate with each order if you want your telegram confirmed once or twice or not. If you choose to not have a delivery report, we cannot answer any queries regarding the delivery of your telegram.
- Your order must be placed before 4 p.m. for processing and posting on that day.
- Please note that orders placed after 4 p.m. on Friday (or Thursday if Friday is a bank holiday) will not be processed until Monday.
- No delivery on Sundays, public and bank holidays.
- We do not process telegrams on bank holidays.
- Telegrams to hotels and other public places are delivered at the reception of the place. Delivery to the recipient by their staff cannot be guaranteed and therefore these telegrams are non refundable.
- We accept ALL orders, including wrongly addressed ones. You are responsible for the address and for delays because of a wrongly addressed telegram.
- Telegrams by 1st Class Post are relatively certain to be delivered the next day. Although extremely unlikely, occasionally a Telegram can indeed get delayed or lost in the post. Unfortunately, TelegramsOnline is unable to offer refunds in such circumstances as these occurrences are out of our control. We are also unable to answer any questions regarding delivery. If you want certainty, please choose the UK Telegram by Personal Messenger.